1. Cancellation by the Customer
- Full refunds are issued for cancellations made more than 24 hours before the scheduled transfer.
- Cancellations made within 24 hours of the scheduled transfer will incur a cancellation fee of 50% of the total reservation amount.
- No refunds will be provided for cancellations made after the scheduled pickup time or in the case of a no-show.
2. Reservation Changes
- Requests for changes or rescheduling must be made at least 24 hours before the scheduled transfer.
- Change requests will be reviewed based on availability, and any fare differences will be adjusted accordingly.
3. Cancellation by the Company
- We reserve the right to cancel a reservation due to unforeseen circumstances (weather conditions, operational reasons).
- In case of a cancellation initiated by the company, the customer will receive a full refund.
- Every effort will be made to inform the customer as soon as possible in such cases.
4. Refund Process
- Refunds for cash payments will be arranged directly with the customer.
- Processing of refund requests may take up to 7 business days.
- For any assistance during the refund process, please contact our customer support team.
5. Contact Us
For cancellations or any questions regarding this policy, please contact our customer service team as soon as possible.
