Frequently Asked Questions (FAQ)

No Surprise Costs: You pay the fixed price you confirmed at the time of booking. No hidden fees are charged with excuses like night flights, excess baggage, or traffic. No Prepayment Required: Book without the obligation of a credit card. Pay securely in cash (Euro, Dollar, Sterling, TRY) directly in the vehicle when the journey is over. Free Waiting for Flight Delays: We track your landing time instantly. Even if your flight is delayed, our driver continues to wait for you at the airport; no extra fee is charged. Exclusive VIP Comfort Just for You: Do not waste time with shared shuttles. Reach your destination directly from the airport with our large luggage capacity Mercedes Vito and Sprinter vehicles. Free Child Seat for Families: Your safety is our priority. Upon your request, we provide baby and child seats in our vehicles completely free of charge. 100% Legal and Professional: Travel stress-free with TÜRSAB certified vehicles and professional drivers with tourism certificates who have full command of the Antalya region.

There is no obligation to make a prepayment or enter credit card information for your Arvis Transfer bookings. You can make your payment directly to our driver at your destination after your journey is safely completed. You can securely make your payments in Euros (€), Dollars ($), Sterling (£), or Turkish Lira (TRY).

Absolutely. For your comfort during the hot summer months in Antalya, high-performance dual-zone air conditioning systems work uninterruptedly in all our Mercedes Vito and Sprinter VIP vehicles. Also, since they have a much larger luggage volume compared to standard passenger taxis, we smoothly and safely transport your large items such as strollers, wheelchairs, or golf clubs in addition to your standard suitcases.

No. As Arvis Transfer, we provide uninterrupted service 24/7. We do not apply any extra fees or night tariffs for your flights taking place late at night, towards morning, or on public holidays. No matter what time you make your reservation, the fixed price per vehicle you see on our website is valid. You will not encounter surprise costs on night flights.

Yes, our water is free throughout your journey. In addition, we have cold drink options (cola, fruit juice, beer, mineral water, etc.) available in our in-vehicle refrigerators that you can purchase for a fee during your trip.

Arvis Transfer is a pet-friendly company. After your flight, we gladly accept your lovely friends into our vehicles without requesting any extra fee, provided they are in their own carrier bags (cages). It is sufficient to specify that you will travel with your pet during the reservation.

After your plane lands and you collect your luggage, our staff will greet you at the terminal exit gate (International or Domestic) with a sign bearing your name and direct you to your vehicle without any waiting.

Yes. All our Mercedes Vito and Sprinter VIP vehicles have free WiFi connection that you can use throughout your journey and USB ports where you can charge your phones.

We instantly track your landing time via your flight code. In case of possible delays, our driver will continue to wait for you at the airport free of charge. No additional fees are requested.

All our transfer operations are carried out with vehicles having legal authorization documents and professional drivers, in full compliance with the regulations of the Republic of Turkey Ministry of Transport and TÜRSAB (Association of Turkish Travel Agencies).

To avoid vehicle availability issues at your desired time and to ensure your transfer planning runs flawlessly, we recommend making your reservation online at least 24 hours before your flight. However, in emergency situations or for last-minute flights, our operation team can quickly allocate a Mercedes Vito or Sprinter VIP vehicle according to instant availability via WhatsApp.

Our VIP Mercedes Sprinter vehicles have a very large luggage volume compared to standard taxis. We carry your foldable wheelchairs, strollers, or golf clubs without any problems.

For international flights, you must be at the airport at least 2 hours before your flight s departure time. We plan your pick-up time from the hotel based on the distance of your location (Alanya, Kemer, Side, etc.) and by analyzing the traffic situation.

Our 12-person Mercedes Sprinter VIP minibuses are ideal for large groups. These vehicles offer a comfortable seating area for each passenger, air conditioning, and volume to carry all your luggage. Since the price is per vehicle, it is calculated per vehicle, not per person. This becomes a very economical solution for large groups.

It is completely free. As Arvis Transfer, your family s safety is our priority. We provide baby and child seats for our little guests traveling in our Mercedes Vito and Sprinter vehicles without requesting any extra fee. To benefit from this service, simply specify your seat request (0–2 years baby seat or 3–11 years child seat) during the reservation. The seats are securely fastened to your vehicle and kept ready before your journey.

Of course. Provided it is on our route, our driver will gladly assist you with your short 10-15 minute market shopping or currency exchange needs.

Antalya Airport transfer prices vary depending on the selected vehicle type and the destination region (Lara, Konyaaltı, Kaleiçi, Belek, Kemer, Side). The prices on our website are per vehicle and are independent of the number of people. For 2026, we offer fixed and competitive prices for a standard private transfer to the city center. You can use the online reservation system on our website for a detailed and up-to-date price quote.

You can cancel your reservation completely free of charge. Since there is no credit card or prepayment requirement at Arvis Transfer, your money will not be lost and you will not experience any deduction in case of cancellation. If your flight plans change, simply send your cancellation or change request to us via WhatsApp or e-mail at least 12 hours before your transfer time.

Our prices are definitely not per person. All the fees you see on the Arvis Transfer website are the total fixed price of the vehicle to be allocated (Mercedes Vito or Sprinter). As long as you do not exceed the passenger capacity of the vehicle, you pay the same fee whether you travel alone or at the maximum number of people. This system makes private VIP transfers much more economical than buses or shared shuttles for large families and groups.

Depending on vehicle availability, we respond quickly to your last-minute requests via WhatsApp. However, to avoid waiting at the airport at all, we recommend making an online reservation before boarding the plane.

Making a VIP transfer reservation in advance is definitely more advantageous. While taximeters change according to traffic in taxis, Arvis Transfer offers you a fixed price guarantee. You reach your hotel directly with our large-luggage Mercedes VIP Vito & Sprinter vehicles at a more affordable price without waiting in the taxi line.

Since direct transportation is provided by private vehicle, the times are much shorter compared to buses. Average transfer times: Belek 30-40 minutes, Kemer 50-60 minutes, Side 60-70 minutes, and Alanya approximately 1 hour 45 minutes.

Passport and Customs: Since you will go through these processes before coming to the exit gate, our driver will greet you at the international flights exit gate right after you receive your passport. Luggage: We wait for you to claim your luggage, and our driver assists you in carrying your luggage. Communication: Sharing your flight code in the reservation allows us to instantly track your landing and luggage process. Currency: You can securely pay the driver in cash after the transfer.

Yes. We offer special transfer solutions for congresses, fairs, and corporate events. We can plan the transfer of many guests at the same time and increase the professionalism of your organization with branded greeting signs. Special pricing and invoicing options are available for bulk reservations. For your corporate requests, you can contact us through the communication channels on our website.

Antalya Airport (AYT) consists of two main terminals: Terminal 1 (Domestic Flights): Domestic flights within Turkey land at this terminal. Our driver greets you at the domestic flights exit gate with a sign bearing your name. Terminal 2 (International Flights): Europe, Russia, and other international flights land at this terminal. After passport control and customs procedures, our staff will be waiting for you at the international flights exit gate. It is sufficient to share your flight code during the reservation; we track which terminal you will land at and direct our driver to the right gate. You will not experience a situation like waiting at the wrong terminal.